Privacy Policy

Our website address is: https://zeacrm.com

About ZeaCRM

ZeaCRM (https://zeacrm.com) is an AI-powered CRM and automation platform designed to help service-based businesses — including Roofing, Plumbing & HVAC, General Contractors, Smart Home Installation, and Landscaping companies — manage leads, appointments, customer communication, and business operations efficiently.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a demo, or use our services, regardless of which industry solution you use.

Information We Collect

We may collect personal information such as your name, email address, phone number, company name, trade/industry, job details, and billing information when you contact us, request a demo, sign up for a plan, or use our services.

We also automatically collect technical information including IP address, browser type, device information, and website usage data through cookies and analytics tools.

If you use ZeaCRM’s platform features on behalf of your own business (e.g., managing your customers’ leads), we may also process personal data about your customers (“end users”) that you input into the platform — such as contact details, job/estimate history, call recordings, and communication logs. You are responsible for ensuring you have the right to share that data with us.

How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve our services
  • Respond to inquiries and schedule demos
  • Process payments and manage billing
  • Send service-related updates, appointment reminders, and follow-ups (via email, SMS, or voice)
  • Power AI-driven features such as lead scoring, auto-responses, missed-call text-back, and voice AI
  • Enhance website and platform performance
  • Maintain security and prevent fraud
  • Comply with legal obligations

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and optimize performance. Cookies help remember preferences and understand visitor behavior. You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

Communications (SMS, Email, and Voice)

By requesting a demo, submitting a form, or becoming a customer, you may receive service-related emails, SMS messages, or calls (including AI-assisted voice communications) from ZeaCRM or from businesses using the ZeaCRM platform. You can opt out of marketing SMS/email at any time by following the unsubscribe instructions included in those messages, or by contacting us directly. Message and data rates may apply.

Data Sharing

We do not sell your personal information. We may share information with trusted third-party providers who help us operate our services, including:

  • Hosting and infrastructure providers
  • Payment processors
  • Email and SMS service providers
  • Advertising platforms (e.g., Google, Facebook/Meta, Instagram) for ad management and retargeting
  • Analytics and call-tracking/recording partners

We may also disclose information if required by law, regulation, legal process, or governmental request.

Data Security

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

Your Privacy Rights

Depending on applicable laws in your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

Children’s Privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

ZeaCRM 600 N Broad St Suite 5 #313, Middletown, DE 19709, United States Phone: +1 (302) 405 5506 Email: info@zeacrm.com