Privacy Policy
ZeaCRM values your privacy and is committed to protecting all your personal information. This Privacy Policy describes how ZeaCRM collects, uses, stores, discloses, and safeguards your information when you use our website (www.zeacrm.com), mobile applications, or any other digital or offline platforms associated with ZeaCRM. By accessing or using ZeaCRM?s services, you agree to this Privacy Policy. ZeaCRM may update this Policy periodically, and we encourage you to review it from time to time to stay informed about how we protect your data.
Definitions
ZeaCRM, Company, We, Us, and Our refer to Zea Technologies FZC and its digital platforms. Platform refers to www.zeacrm.com, ZeaCRM mobile app, and other affiliated digital products or services. You, Your, and User refer to any individual or entity using ZeaCRM services. Services refers to all products, software, and tools provided by ZeaCRM to help businesses manage customer relationships, sales, and marketing. Policy refers to this Privacy Policy.
Information We Collect
At ZeaCRM, we collect and process information responsibly to deliver a seamless, secure, and personalized experience. The data we gather helps us operate efficiently, enhance functionality, and continually improve your interaction with our platform. We collect personal information such as your name, email address, phone number, company details, and billing data
Account and login data such as credentials, authentication tokens, and security logs ensure safe access, while usage information such as time spent, preferences, IP addresses, and pages visited help us optimize your experience. We also gather transactional data including subscription history, payment records, and invoices, as well as files and communications shared within the platform.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.Additionally, we may collect device and technical data such as browser details, operating system, app version, and location when enabled, along with cookies or tracking data used to remember your settings and analyze performance.
How We Collect Information
We collect your data using secure and transparent methods designed to improve your ZeaCRM experience. Some of this information is provided directly by you when you sign up, fill out forms, or contact support, while other data is collected automatically through system logs, cookies, and analytics tools that track app performance and usage.
In some cases, we may receive information from third-party partners such as payment gateways, CRM integrations, or analytics providers that help enhance the platform’s functionality. All collection methods comply with applicable privacy laws and follow best practices for data protection.
How We Use Your Information
Your data enables ZeaCRM to function efficiently while personalizing and improving your experience. We use your information to deliver, operate, and optimize ZeaCRM’s core services, personalize dashboards, communicate updates and product enhancements, and process billing and subscription renewals.
It also allows us to provide technical support, detect suspicious activity, prevent fraud, and meet legal or compliance obligations in relevant jurisdictions. Access to your data is limited to authorized personnel only, ensuring that all processing remains justified, documented, and secure.
Sharing Your Information
Your privacy is central to ZeaCRM’s values, and we never sell, rent, or trade your personal information. However, in certain controlled situations, we may share limited data with trusted service providers such as payment processors, hosting partners, or analytics vendors who operate under strict confidentiality agreements.
We may also share data when required by law, government authorities, or court orders, or in the event of a merger or acquisition, provided that your information continues to be protected. In some cases, information may be shared with your explicit consent for integrations or marketing communications. Every partner handling your data must comply with ZeaCRM’s security and privacy standards.
Cookies
ZeaCRM uses cookies and similar tracking technologies to enhance your experience and improve platform performance. These small files help authenticate and keep you logged in, remember preferences and configurations, and collect analytics for product improvement and marketing insights.
You can modify or disable cookie preferences in your browser at any time. ZeaCRM never shares cookie-based data for advertising or personal gain, and all information collected through cookies remains secure, anonymized, and used solely to enhance the quality of your experience.
Data Security
ZeaCRM employs end-to-end encryption, multi-factor authentication, and secure cloud hosting to safeguard your data. Access is limited to authorized personnel only, and all data transfers use TLS/SSL encryption.
However, while we follow industry best practices, no online platform can guarantee 100% security. We retain your data as long as your account remains active or as required for legitimate business or legal purposes. Upon request, your data can be permanently deleted from our servers.
Your Rights
As a user of ZeaCRM, you have complete control over your personal information and how it is used. You may access, modify, or delete your data at any time through your account settings or by contacting our support team. You also have the right to withdraw your consent for receiving marketing communications, ensuring you only hear from us when you choose to.
If needed, you can request a copy of your personal data, subject to identity verification to protect your privacy. Additionally, if you believe your data has been misused or mishandled, you have the right to lodge a complaint with your local data protection authority. ZeaCRM fully supports transparency and compliance with global privacy standards to ensure your rights are respected at every step.